orders are typically processed and shipped within 3-7 business days. for rush orders, please contact me directly, though i cannot promise delivery by your desired date.
shipping includes insurance to cover the total value of package. if your piece arrives broken, email your order number and pictures to leafbugstudio @gmail.com. once i receive the necessary information from you, i will file a claim with the post office so that you will be reimbursed for your order.
i am not responsible for lost packages. please make sure your shipping address is correct when placing your order. if your package gets lost in transit, please email me and i will do everything i can to help locate your package or file a claim. if your package has been marked as delivered, please reach out to the post office for assistance.
international buyers are responsible for fees + duties. international buyers, please note that i cannot ship to a PO box.
SAFETY
all pieces are microwave and dishwasher-safe (unless otherwise noted on the listing). i do not recommend heating up/microwaving the ceramic pieces for more than a couple of minutes to prevent burns and/or temperature shock. please consider hand washing your item and avoid pouring in hot liquids when the piece is cold.
each piece is made with care and the hope that it will last for decades to come. please take care of your piece so that you may enjoy it year after year.